At Cilai Jaipur, we take great care in packing every order to ensure it reaches you safely and in excellent condition. Your satisfaction is our priority, and we strive to provide a smooth and reliable shipping experience.
Order Processing
- Orders are typically processed within 2–5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During festive seasons or special sales, processing times may be slightly longer.
Shipping Within India
- We deliver across India through trusted courier partners.
- Standard delivery usually takes 3–7 business days, depending on your location.
- Delivery timelines may vary for remote areas or during peak seasons, public holidays, or unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout before payment.
- We may offer Free Shipping on selected orders or during promotional campaigns.
Order Tracking
- Once your order has been dispatched, you will receive a tracking number via Email, SMS, or WhatsApp.
- You can use this tracking number to track the status of your shipment through the courier partner's website.
Packaging
Every order is carefully packed to ensure your products arrive safely and in perfect condition. We also aim to use packaging materials responsibly while maintaining the highest standards of product protection.
Delivery Delays
While we work with reliable logistics partners, delivery timelines are estimated and may occasionally be affected by factors beyond our control, including:
- Weather conditions
- Transportation disruptions
- Public holidays
- Natural events
- Courier network delays
We appreciate your patience and understanding in such situations.
Incorrect Shipping Information
Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order. Cilai Jaipur cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
Damaged Shipments
If your order arrives damaged, please notify us within 48 hours of delivery by contacting our customer support team. Kindly share clear photographs of:
- The damaged product
- The outer packaging
- The shipping label (if applicable)
Our team will review your request and provide an appropriate resolution as quickly as possible.
Need Assistance?
If you have any questions regarding shipping, delivery, or your order status, our customer support team is always happy to help.
Thank you for shopping with Cilai Jaipur. We appreciate your trust and look forward to delivering handcrafted products with care.