Frequently Asked Questions
Cilai Jaipur is a handcrafted lifestyle brand inspired by the rich artistic heritage of Jaipur. We create thoughtfully designed products that blend traditional craftsmanship with modern aesthetics.
We use quality materials sourced with care to ensure durability, beauty, and comfort. Material details are mentioned on each product page.
Orders are typically processed within 2–5 business days. Customized orders may require additional time depending on the design and production process.
Yes, we ship across India. Shipping timelines may vary based on your location and courier service availability.
International shipping may be available for selected locations. Please contact us for shipping options and charges.
Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment.
We accept returns or exchanges only for damaged, defective, or incorrect products received. Please contact us within 48 hours of delivery with photos of the product and packaging.
Orders can be canceled before they are dispatched. Once shipped, cancellations cannot be processed.
We accept major debit cards, credit cards, UPI payments, net banking, and other secure payment options available at checkout.
You can reach us through our Contact Us page, email, Instagram, or WhatsApp. We aim to respond to all inquiries as quickly as possible.
Yes. Our products are carefully handcrafted by skilled artisans, making each piece unique. Slight variations in color, pattern, or finish are a natural part of handmade craftsmanship.