At Cilai Jaipur, we take great care in crafting, inspecting, and packaging every product to ensure it reaches you in the best possible condition. As many of our products are handmade and created with exceptional attention to detail, we encourage customers to carefully review product descriptions, images, sizes, and other details before placing an order.
We strive to provide a seamless shopping experience and are committed to resolving any genuine product-related concerns fairly.
1. Returns & Eligibility
We accept return requests only under the following circumstances:
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The product received is damaged.
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The product received is defective.
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The product received is incorrect or different from the item ordered.
To initiate a return or replacement request, customers must contact us within 48 hours of delivery and provide the following information:
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Order number or order confirmation details.
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Clear photographs showing the issue with the product.
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An unedited opening/unboxing video showing the package and product.
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Photographs of the outer packaging, shipping label, and parcel (if applicable).
Our team will review the submitted information and notify you regarding the approval of your request. Requests submitted after the 48-hour period may not be eligible for a return or replacement.
2. Non-Returnable & Non-Exchangeable Items
The following products are not eligible for returns or exchanges:
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Products purchased during special sales, promotional offers, or clearance events.
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Items damaged due to misuse, improper handling, or normal wear and tear.
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Products that have been altered, used, washed, or damaged after delivery by the customer.
Please note that slight variations in colour, texture, pattern, or appearance may occur in handmade products due to their handcrafted nature and screen display settings. Such variations are not considered manufacturing defects.
3. Refund Policy
Once your return request has been reviewed and approved by our team:
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Eligible refunds will be processed to the original payment method used during the purchase.
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Refunds generally take 5–10 business days to reflect in your account after approval.
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The actual time may vary depending on your bank or payment service provider.
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Shipping charges, if applicable, are non-refundable unless the return is caused by an error on our part.
Customers will be notified once their refund has been initiated.
4. Replacement Policy
If you receive a damaged, defective, or incorrect product, Cilai Jaipur may offer a replacement instead of a refund, subject to product availability.
If the same product is unavailable, our customer support team will discuss the available resolution options with you.
All replacement requests are subject to verification and approval by our team.
5. Order Cancellation Policy
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Orders can be cancelled before they are shipped or dispatched.
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Once an order has been dispatched, cancellation requests will not be accepted.
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Customized or personalized orders cannot be cancelled once production has started.
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Approved cancellations for prepaid orders will be refunded to the original payment method.
6. Return Shipping & Arrangements
If a return request is approved due to a damaged, defective, or incorrect product, Cilai Jaipur will provide the necessary return instructions.
Applicable return shipping arrangements and charges will be communicated by our customer support team.
Customers are requested not to ship any product back without receiving prior approval and return instructions from our team.
7. How to Request a Return or Refund
To request a return, refund, or replacement, please contact our customer support team within 48 hours of receiving your order.
Please include your order number, product photographs, and unboxing video so that we can review your concern efficiently.
Our team will assess your request and guide you through the next steps.
8. Contact Us
For any questions or concerns regarding returns, refunds, replacements, or order cancellations, please contact us through our official customer support channels.
Cilai Jaipur
We value your trust and appreciate your understanding. Our goal is to ensure that every customer enjoys a smooth, transparent, and satisfying shopping experience with Cilai Jaipur.